All goods sold on this website are sold by Andrews Corporate Clothing (ACC) and are subject to Australian Consumer Law in regards to returns.
You have 2 weeks from the date of delivery to return your items for a refund or exchange. Please try on your garments as soon as you receive them to ensure your items fit properly. Any items returned after this 2 week period may not be refunded or exchanged. Furthermore these items will not be returned to you unless you specifically make arrangements/payment for such.
Returned Items Condition
Items can only be returned in a saleable condition. By saleable condition we mean that the item hasn’t been opened or used, is still in its original packaging and all tags/swing tickets, packaging and accessories are included. Any items returned which are not saleable may not be refunded or exchanged. Furthermore these items will not be returned to you unless you specifically make arrangements/payment for such. Name badges cannot be resold and as such cannot be returned/exchanged/refunded.
Reasons for Returning an Item
As this is an online store we will accept returns for items that do not fit correctly. We encourage all users to attend the various fitting days held at all VU campuses to ensure your items fit upon delivery. We will also accept returns if the item is faulty or is not of acceptable quality or the product does not match the sample or our description.